Get support for your Nedis product

If you have any difficulties or problems with a Nedis® product you can find support on its product page. If you were not able to solve your problem with the provided information, you can contact us via the form below. After we have received your question we will answer as quickly as possible.


Try using bigger ice cubes when making your iced coffee – these will melt slower
and give you ice in your drink for longer! Also, ensure you have filled the tumbler
to the ice marking

You may have over-filled your reusable coffee filter with grounds and they could
have spilled over the top. Although this is uncommon, try using a little less
grounds next time and that will solve your grounds issue

No, tumbler lid and straw should be hand-washed only.

We know many people like to customize their coffee beverages. For this reason,
we designed the machine to leave a little extra room for milks, cream, sugar or
syrups! However, for a more full tumbler, you can fill the water reservoir to the
“MAX FILL” line

Power Delivery

Embrace the comfort and ease of one charger for all your devices.

nedis logo