Get support for your Nedis product

If you have any difficulties or problems with a Nedis® product you can find support on its product page. If you were not able to solve your problem with the provided information, you can contact us via the form below. After we have received your question we will answer as quickly as possible.

FAQs

This video doorbell can indeed be powered by the existing doorbell transformer (12 - 24 VA/1A). But it is necessary to bypass or remove the wired gong so that the video doorbell is connected directly and exclusively to the doorbell transformer.

This can be used to provide the camera with power during testing before mounting it next to the door.

No, it does not have an internal battery and it needs to be connected to power at all times.

No, this device is not compatible with Google/NEST Home (HUB)
The videostream is at moment not working with Google/NEST Hub.

The video doorbell does not receive enough power. Typically this is due to loss on the cables. A power supply with a higher Voltage and Amperage can compensate for this loss.

Plaats de gong zo dicht mogelijk bij de video deurbel tijdens de installatie
Druk kort op de knop van de gong zodat het blauwe lampje blijft knipperen. Als u meerdere heeft laat u ze allemaal knipperen.
Ga naar het menu van de deurbel zelf (tik op deurbel: live beeld > rechtsboven op "pen met streepje"
Ga naar instellingen bel
Als er reeds een menu staat (tone, volume etc) dan drukt u eerst op verwijderen
Druk dan op toevoegen.
Vrijwel direct verschijnt het menu.
Ga terug naar het hoofdmenu en test de deurbel.

- Go to the settings menu of the video doorbell

- Select doorbell settings

- Place the gong really close to the doorbell

- Give the button on the bottom of the gong a short press: the light will start flashing.

- Press the "add" button in the app (remove the tone/volume menu first if it is already there)

- The menu will appear.

- Select another tone and ring the doorbell to test

See if it resets if you connect it to a USB charger. If it does, then you will need to replace the power supply. The current power supply is not able to get enough power to the video doorbell.

Your power supply can't provide enough power to the WIFICDP10GY. Please upgrade your power supply to compensate for the loss of the cables. We recommend a 12VAC/1A or higher power supply.

An automation can be used to make a certain "event"(condition), trigger another action (Task)
A condition can be anything from motion detection, to a certain time, a certain temperature, sunrise.
Then you can make this condition turn on lights, turn on smart plugs, make a siren sound or a combination of multiple tasks.

No, unfortunately this is not possible at the moment.
Record and save the clips in the app itself (playback menu) and it will be saved to the ALBUM folder in the app.
From here you can save it to your mobile device.

Unfortunately it's currently not possible to access it this way.
We are looking to add this functionality in the future.

Yes you can, simply install them like you would install a single one.
The difference is that you need to make all the gongs blink at the same time before you press add in the app.

No, you can't change the volume of the doorbell.

Yes you can.
Each person needs a unique account on their mobile device.
To add them as "family members" follow these steps:
In the main screen of the app tap on the name of your home (top left)
Tap on Home management
Tap on the name of your home again.
Tap on "add family members" and fill in the account details of the person you want to add.
It will give them access to all the devices in your home as a normal meber or admin (you can select this)

If you only want to share a single device in a home, go to the settings menu of the device and select "share device" -> add member.

If your phone is locked, you will only get a notification.
You can tap on this notification to go directly to the live view of the doorbell.
If the app is opened, you will get a screen as if someone is calling you.

The port is located on the bottom of the doorbell.
Use this port with a micro USB charger to install it indoors.
After it's installed you can mount it on the door again.

These type of cards can have compatibility issues and we recommend you use a regualr speed Class 10 card.

Please try the EZ mode installation

Reset the camera by holding down the reset button until you hear the sound

Open the app and tap + > camera > tap on QR code and select EZ mode > confirm it was reset > fill in the credentials of your 2.4Ghz wifi network > the installation will start: immediately walk towards your router with your phone to aid the installation

Use a Class 10 SD card up to 128GB.
Avoid so called "Ultra" or "Extreme"cards.
These fast cards often have compatibility issues.

You can add maximum 20 members.

This optional Cloud service can be added per camera.
Each individual camera will need it's own subscription.

Go to the live view of the camera
Tap on playback
Scroll through the timeline until you found the clip you want to save.
It will start playing
Press record
When you have reached the end of what you want to record, press record again and it will be saved to your mobile device.

You can bypass this error message.

- Click on OK and go on with the installation and follow the instructions.

Because your password or SSID is more than 20 characters, the QR-code that is generated by the app get smaller and it is more difficult for the camera too scan the QR-code.
The chance of errors while scanning are higher.

If the QR-code can't be scanned, you can use the SmartConfig mode.

tap "+" -> camera -> other (top right) -> SmartConfig and follow the steps in the app.
The length of your password/SSID does not matter when using this method.

Yes, Open te live stream of the camera.
Tap on Purchase VAS.
Here you can subcribe to the cloud storage service.
There is a 30 day free trail you can try.

This is probably a Wifi problem, this can be for various reasons.
1.) Wifi signal is unstable.
2.) Wifi signal is too weak.
3.) Using an access point with the same SSID and password that do not support the IEEE 802.11R standards.

Problem 1 can often be solved by restarting the router.
Problem 2 can be checked with an app Wifi analyzer with this the signal can be viewed and corrected to a better position.
Problem 3 can be checked as the access points are turned off, the Wifi signal is still good and the connection remains if the access points are a problem, a Mesh solution can then be used.
Please make sure that they support IEEE 802.11R standard.

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