Get support for your Nedis product

If you have any difficulties or problems with a Nedis® product you can find support on its product page. If you were not able to solve your problem with the provided information, you can contact us via the form below. After we have received your question we will answer as quickly as possible.


No, this is not possible.
The smoke alarm is in standby (off-line) mode in the app, when not triggered.

If you want to hear for example, the smoke detector alarm upstairs you can use the Wi-FI Smart Siren WIFISI10CWT.

Please hold the test button between the 5 - 10 seconds.

If you want to test the smoke alarm if the sensor is working.
We recommend you to use a smoke detector test spray.

create an automation for this:
Tap scenario > + > when the device status changes > select the device > select all the options
Send notification > receive > on > on

This device is not compatible with Google Home.

An automation can be used to make a certain "event"(condition), trigger another action (Task)
A condition can be anything from motion detection, to a certain time, a certain temperature, sunrise.
Then you can make this condition turn on lights, turn on smart plugs, make a siren sound or a combination of multiple tasks.

You can add maximum 20 members.

Yes you can.
Each person needs a unique account on their mobile device.
To add them as "family members" follow these steps:
In the main screen of the app tap on the name of your home (top left)
Tap on Home management
Tap on the name of your home again.
Tap on "add family members" and fill in the account details of the person you want to add.
It will give them access to all the devices in your home as a normal meber or admin (you can select this)

If you only want to share a single device in a home, go to the settings menu of the device and select "share device" -> add member.

Power Delivery

Embrace the comfort and ease of one charger for all your devices.

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