Nedis | Your wholesaler of consumer electronics

Get support for your Nedis product

If you have any difficulties or problems with a Nedis® product you can find support on its product page. If you were not able to solve your problem with the provided information, you can contact us via the form below. After we have received your question we will answer as quickly as possible.

FAQs

I have replaced my old wired doorbell with this video doorbell but it is not receiving power.

This video doorbell can indeed be powered by the existing doorbell transformer (12 - 24 VA, 1A minimum on all Voltages). But it is necessary to bypass or remove the wired gong so that the video doorbell is connected directly and exclusively to the doorbell transformer.

What is the USB port used for?

This can be used to provide the camera with power during testing before mounting it next to the door.

The SD-card does not work in the camera.

Use a Class 10 SD card up to 128GB.
Avoid so called "Ultra" or "Extreme"cards.
These fast cards often have compatibility issues.

Does it work with Google Home (HUB)?

No, this device is not compatible with Google/NEST Home (HUB)
The videostream is at moment not working with Google/NEST Hub.

The camera does not recognise the QR code

Please try the EZ mode installation

Reset the camera by holding down the reset button until you hear the sound

Open the app and tap + > camera > tap on QR code and select EZ mode > confirm it was reset > fill in the credentials of your 2.4Ghz wifi network > the installation will start: immediately walk towards your router with your phone to aid the installation

What is an automation?

An automation can be used to make a certain "event"(condition), trigger another action (Task)
A condition can be anything from motion detection, to a certain time, a certain temperature, sunrise.
Then you can make this condition turn on lights, turn on smart plugs, make a siren sound or a combination of multiple tasks.

Maximum number of members that can be added to a family.

You can add maximum 20 members.

I give permission to send and store the completed data

Power Delivery

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